The Online Ginseng Store


Shipping & Returns

Making Payment:

You can make payment with any major credit card, or with a PayPal account. Click on "Go To Checkout", or for express checkout click on "Checkout with PayPal".

You do not need to have a PayPal account for Express "Checkout with PayPal". Either selection will give you the option of using PayPal or simply using any major credit card.

Completing the Checkout Process:

Please be sure to confirm the details of your purchase during checkout in "Step 3 of 3 - Order Confirmation" by clicking on the button at the bottom of the page to finalize your purchase.

You will then be taken to a "Checkout Success" page and email will automatically go out to you with the details of your purchase and an order number.


Shipping Rates To All USA Addresses:

There is flat-rate shipping of $5.00 on all US orders. Shipping within the United States is by 2-3 day delivery Priority Rate Mail for most orders of over $75.00, smaller purchases may be sent by first class mail.

Orders are generally processed within 24-48 hours from the time of purchase. Please note we do not ship over the weekend, orders placed Friday through Sunday usually go out the following Monday afternoon.

We ship to all USA locations, including all 50 states and all USA possessions and territories. We also ship to all US military bases located abroad.

For international orders please see the information in the box below.


International Sales:

We do not currently accept international orders except to US military bases located abroad.


USA Refunds and Exchanges:

All refunds or exchanges must be postmarked within seven (7) days of the delivery date. Shipping and Handling charges are not refundable.

All returns must be in the original condition, with all packaging included. If the package has been opened it may affect our accepting the return, please advise us of the return of any open packages before sending them back. At our discretion we may accept open packages in exchange for store credit. Instructional flyers and leaflets do not need to be returned.

There are no refunds or exchanges on sales of Wild Ginseng and special order items, all sales of those items are final. All special order items are marked as such. At our discretion store credit may be issued upon receipt of reasonable proof that the item did not meet expectations.

In the event civil action is required by either party it will be conducted in a local NY court venue.

Purchase of items will be construed as proof of the customer's acceptance of these policies and conditions.



Questions? Send email to:
Sales@OnlineGinsengStore.com




NOTE: The statements made on this site have not been evaluated by the Food and Drug Administration. The products sold are not intended to diagnose, treat, cure or prevent any disease.
It is recommended that ginseng not be used by women while pregnant or nursing. Please consult a qualified physician before entering into any program of treatment for a medical condition.


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